TERMS AND CONDITIONS:

Paying for your Stay
All rates are quoted and payable in Canadian dollars or their equivalent. We accept cash, debit cards, travelers cheques, Visa, Mastercard or certified personal cheques. Unless prior credit has been established, we do not accept personal cheques. If paying by cash, we ask that you pay upon arrival. U.S. currency is the only foreign currency we accept, and is welcome at the prevailing exchange rate. All reservations are subject to approval by the resort. We reserve the right to accept or reject any reservation. Rate and policies are subject to change without notice and are not guaranteed until your reservation has been confirmed in writing. We reserve the right to refuse or cancel any reservation without notice or cause, and if done so, will refund any deposits in full.

Check-In and Check-Out
Check-in on your day of arrival is normally any time after 4 pm and check-out on your day of departure is normally 10 am. If you will not be arriving until after dinner or late in the evening, please let us know, as our office is open only until 10 pm daily.

What your Package Includes
Packages include accommodation in a waterfront unit, 2 or 3 meals (except housekeeping units- see below) according to the package, use of most recreation facilities, summer children's activities programs, summer evening entertainment, daily maid service (except housekeeping units - see below), parking for your car. Tax of 13% HST is added to all package charges. Please note that certain specific activities such as cruises, water-skiing & tubing, entertainment, specific activities for the children's program, etc. are only offered at certain times during the week according to a weekly activities schedule. Guests, staying less than one week, and particularly very short stays, may not receive certain activities due to scheduling. No deductions will be made for missed activities.

Service/Gratuities
We do not add a service charge to our customer's invoices. Gratuities for service are at your discretion.

Accommodations
All accommodations are in buildings that are separate from the Main Lodge and have a view of our beautiful waterfront and are non-smoking. There are hotel style rooms, and 2 bedroom units. Minimum charge applies to 2 bedroom units. All are tastefully decorated and contain a colour TV, AM/FM clock radio, small refrigerator, telephone, hair dryer, small lakeside sitting area, and a porch, deck or balcony. They are individually heated and air-conditioned. Some have Jacuzzi bathtubs and/or fireplaces. The resort also has hi-speed internet at no additional charge.

Meals
Over the years, we have gained a well-earned reputation for delicious foods, popular wines and gracious country hospitality. Menu items are carefully selected to ensure a delightful variety of choices. You will be assigned a seating time for your first dinner. If you would like to change future dinner times, please speak to the Dining Room manager after the first dinner. If possible we will be more than happy to accommodate your request. Our dining room is licensed under the L.L.B.O. and is smoke free for your dining pleasure.

Alcohol
You are welcome to bring your own alcohol, however in accordance with the terms of our liquor license, personal alcohol (alcohol not purchased from the lodge) must be consumed in your room and is not allowed anywhere else on the property including around the pool, in the Regatta Room or in the Dining Room. Alcoholic beverages can be purchased from the Dining Room and Patio Room. At this time, all drinks purchased from Severn Lodge must be enjoyed in the Dining Room, or Patio Room - unless otherwise indicated.

Waterfront Equipment
Non-motorized waterfront equipment such as, canoes, pedal boats, and kayaks are included in your package. This equipment is signed out on a first-come-first serve basis and no advance reservations are taken. Rental charges apply to motorized waterfront equipment. We have outboard boats and motors and jet-skis available. A damage deposit is required. Advance reservations are taken for outboard boats only if rented for your entire stay.

Summer Kid's Activities Programs
We offer stimulating and fun-filled supervised programs for children ages 2-12 during the summer months. These programs are offered daily except for the toddlers program (ages 2-4) that operates daily except Sunday. A general description of each program can be found at our website. Specific daily schedules are not available in advance.

Deposits & Cancellations
A deposit of 50% upon booking is required, unless otherwise indicated. Should you have to cancel your reservation 50% of the total deposit on file will be refunded, so long as it is cancelled 90 days prior to arrival. Should you cancel 89 days prior to arrival the full deposit (50%) is retained and is non-refundable. Should we be able to rebook the room prior to the original arrival date for the exact same days/packaged pricing your deposit will be refunded in full minus a $250 administration fee. We are not liable or responsible for non-utilization of any package components or loss of recreational opportunities due to weather or any other circumstances beyond our control including deaths, medical emergencies, or travel and transportation issues.

Pets
For the comfort of all of our guests, pets are not permitted at Severn Lodge.

Miscellaneous
We have a Resort Gift Shop where items such as gifts, souvenirs, snack items, and hand scooped ice cream are available. There are also coin washers and dryers for guest use. Dress is casual resort wear. Just a reminder, you might want to bring beach towels, a flash light, life jackets for children, and fishing poles if you plan to fish.

Housekeeping Suites
Housekeeping Suites - Homestead , Westview, Hillcrest. If you have a housekeeping reservation for any of these suites, the following applies. These suites are fully equipped for housekeeping and you need only bring your own personal items, food and consumable items. All linens are supplied. Daily maid service excluding the kitchen is available for an additional charge.

Telephones
If you are leaving a phone number for friends or relatives, please advise them to call 705-756-9312. Calls to our toll free reservation line cannot be transferred to guest rooms.