TERMS AND CONDITIONS:
Paying for your Stay
All rates are quoted and payable in Canadian dollars or their equivalent.
We accept cash, debit cards, travelers cheques, Visa, Mastercard
or certified personal cheques. Unless prior credit has been established,
we do not accept personal cheques. If paying by cash, we ask
that you pay upon arrival. U.S. currency is the only foreign
currency we accept, and is welcome at the prevailing exchange
rate. All reservations are subject to approval by the resort.
We reserve the right to accept or reject any reservation. Rate
and policies are subject to change without notice and are not
guaranteed until your reservation has been confirmed in writing.
We reserve the right to refuse or cancel any reservation without notice
or cause, and if done so, will refund any deposits in full.
Check-In and Check-Out
Check-in on your day of arrival is normally any time after 4 pm
and check-out on your day of departure is normally 10 am. If
you will not be arriving until after dinner or late in the evening,
please let us know, as our office is open only until 10 pm daily.
What your Package Includes
Packages include accommodation in a waterfront unit, 2 or 3 meals
(except housekeeping units- see below) according to the package,
use of most recreation facilities, summer children's activities
programs, summer evening entertainment, daily maid service (except
housekeeping units - see below), parking for your car.
Tax of 13% HST is added to all package charges. Please note that certain specific activities
such as cruises, water-skiing & tubing, entertainment, specific
activities for the children's program, etc. are only offered
at certain times during the week according to a weekly activities
schedule. Guests, staying less than one week, and particularly
very short stays, may not receive certain activities due to scheduling.
No deductions will be made for missed activities.
We do not add a service charge to our customer's invoices. Gratuities for service are at your discretion.
All accommodations are in buildings that are separate from the
Main Lodge and have a view of our beautiful waterfront and are
non-smoking. There are hotel style rooms, and 2 bedroom units.
Minimum charge applies to 2 bedroom units. All are tastefully
decorated and contain a colour TV, AM/FM clock radio, small refrigerator,
telephone, hair dryer, small lakeside sitting
area, and a porch, deck or balcony. They are individually heated
and air-conditioned. Some have Jacuzzi bathtubs and/or fireplaces.
The resort also has hi-speed internet at no additional charge.
Over the years, we have gained a well-earned reputation for delicious
foods, popular wines and gracious country hospitality. Menu items
are carefully selected to ensure a delightful variety of choices.
You will be assigned a seating time for your first dinner. If
you would like to change future dinner times, please speak to
the Dining Room manager after the first dinner. If possible we
will be more than happy to accommodate your request. Our dining
room is licensed under the L.L.B.O. and is smoke free for your
You are welcome to bring your own alcohol, however in accordance with the terms of our
liquor license, personal alcohol (alcohol not purchased from the lodge) must be consumed
in your room and is not allowed anywhere else on the property including around the pool, in
the Regatta Room or in the Dining Room. Alcoholic beverages can be purchased from the Dining Room
and Patio Room. At this time, all drinks purchased from Severn Lodge must be enjoyed in the Dining Room,
or Patio Room - unless otherwise indicated.
Non-motorized waterfront equipment such as, canoes, pedal boats,
and kayaks are included in your package. This equipment is signed
out on a first-come-first serve basis and no advance reservations
are taken. Rental charges apply to motorized waterfront equipment.
We have outboard boats and motors and jet-skis
available. A damage deposit is required. Advance reservations
are taken for outboard boats only if rented for your entire stay.
Summer Kid's Activities Programs
We offer stimulating and fun-filled supervised programs for children
ages 2-12 during the summer months. These programs are offered
daily except for the toddlers program (ages 2-4) that operates
daily except Sunday. A general description of each program can
be found at our website. Specific daily schedules are not available
Deposits & Cancellations
A deposit of 50% upon booking is required, unless otherwise indicated (the rebooking program).
Should you have to cancel your reservation, your deposit will be refunded 25% so long as it is cancelled
within 30 days prior to arrival. The remaining 25%, less $250, will be refunded if we are able to rebook the room.
We are not liable or responsible for non-utilization of any package components or loss of recreational
opportunities due to weather or other circumstances beyond our control.
For the comfort of all of our guests, pets are not permitted at
We have a Resort Gift Shop where items such as gifts, souvenirs,
snack items, and hand scooped ice cream are
available. There are also coin washers and dryers for guest use.
Dress is casual resort wear. Just a reminder, you might want
to bring beach towels, a flash light, life jackets for children,
and fishing poles if you plan to fish.
Housekeeping Suites - Homestead , Westview, Hillcrest. If you have
a housekeeping reservation for any of these suites, the following
applies. These suites are fully equipped for housekeeping and
you need only bring your own personal items, food and consumable
items. All linens are supplied. Daily maid service excluding
the kitchen is available for an additional charge.
If you are leaving a phone number for friends or relatives, please
advise them to call 705-756-9312. Calls to our toll free reservation
line cannot be transferred to guest rooms.